Staub Decides to take on ISO Certification
Staub Machine Company has been producing top-quality parts for almost four decades. Our quality record has been fantastic, thanks to our first class employees and the high-end equipment that we’ve embraced. Obviously it takes more than smart people and great machines to achieve consistent quality. There has been a commitment to customer satisfaction and attention to detail that have formed the backbone of our company since 1975. With that being said, we’ve decided to take our quality system to the next level. We are well on our way to certification, with ISO 9001:2008 Certification anticipated in November of this year.
Why ISO now?
Staub is growing. We’re expanding our customer base and growing the business. ISO Certification will allow us to maintain our high quality standards even while the number of different parts and customers is increasing. The other benefit is that being ISO Certified will make us more attractive to potential customers. By having ISO standards governing our quality program, we’ll have complete trace-ability for each part that is shipped from our facility.
Making the change to ISO Certification is not the first time that Staub has made a major leap. Tony Staub, our President, has been innovating and taking steps forward for many years. One thing that separates Staub from the competition is that we make changes before we have to. We make purposeful changes at full speed. Change is not new to us. We made the change to unattended machining back in 1992. We jumped headfirst into 3D Printing last year. We changed the look and feel of our company with our rebranding effort. As they say, the more things change, the more they stay the same.
ISO 9001:2008 – Current projects
Quality Policy and Objectives
Part of becoming ISO certified means that your Quality Policy has to a part of your company’s culture. For us, this was an easy step. We have been focused on customer satisfaction and part quality since the founding of Staub Machine Company in 1975. We go the extra mile to make our customer relationships unique. Our goal is to be more than a vendor to our customers, we want to be a trusted partner that is integral to their success. We’ve boiled our Quality Policy down to three metrics:
- On-time Delivery – orders will be delivered within agreed-upon time frames
- Customer Satisfaction – we strive for the very highest level of customer satisfaction with our order quality and our customer service
- In-tolerance Parts – parts that are shipped to customers will be within specified tolerances
Measurement Tool Calibration
We’ve taken inventory of every micrometer, caliper, indicator, bore gage, height gage, gage pin, gage block, and more in our company. After an exhaustive survey, we’ve found hundreds of tools that will be calibrated and certified. We use only the best quality measurement tools, and soon there will be a calibration record for each and every measurement tool that touches a part.
Corrective and Preventative Action Reports
At Staub we are constantly making improvements. We are always addressing problems and looking to be proactive about potential problems that we notice. Our ISO certification is allowing us the opportunity to track and measure our corrective and preventative actions. These reports can be initiated by customers or by anyone within the organization. The openness with which we address our problems will go a long way towards improving our systems and quality.
Our quality team, along with Insyte Consulting, has been putting their noses to the grindstone in creating the new forms, documents and procedures that will allow us to achieve ISO certification. Now that the program has been created, the only thing left to do is to implement it. For the next three months we will be training up the staff on our updated quality program. We’ll need to audit ourselves to make sure that the system works the way that we designed it. Through the process we’ll work to create a long-term, ISO certified quality program that will be another way that Staub sets itself apart. We’ve committed to this change, and we’re jumping in with both feet.
Stay tuned for the next update on our ISO 9001:2008 Certification implementation.